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VoiceBridge: AI-Generated Customer-Specific Call Scripts for Human-AI Collaboration in Contact Centers

VoiceBridge is an AI-based service that automatically generates customer-specific call scripts to support contact center agents to make service calls more efficient and satisfying for customers. It analyzes the customers# voice data based on which recommendations are given to contact center agents.

https://www.aramis.admin.ch/Grunddaten/?ProjectID=54266

Kategorie

Innosuisse

Referenznummer

104.954 IP-SBM

Projektstart

01.03.2024

Projektende

01.03.2026

Projektdauer

2 Years

Projektstatus

laufend

Bereich

IWI-HSG

VoiceBridge is an AI-based service that automatically generates customer-specific call scripts to support contact center agents to make service calls more efficient and satisfying for customers. It analyzes the customers# voice data based on which recommendations are given to contact center agents.

https://www.aramis.admin.ch/Grunddaten/?ProjectID=54266

Personen

Prof. Dr.

Ivo Blohm

Projektverantwortlich
Zum Detail

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