HSGcard Support

Functions

Icons

Semester stamp and locations of validation stations

The HSGcard is only valid with a current semester stamp. This stamp must be renewed independently at a validation station each semester. The new validity date can only be updated after the official start of the semester (1 February / 1 August). To validate the HSGcard, it must be inserted into the device as shown in the illustration. The card will be returned after approx. 20 seconds with the new semester stamp.

Validation stations are available at the following locations:

• Library building (Building 09) on the ground floor near the cloakroom, printers and lockers
• Main building (Building 01) on the ground floor, behind the Info Desk

Printing, copying and scanning

To print and copy, students must load money onto their HSGcard.
Detailed printing instructions can be found here and the charges for printing and copying can be found here (under "General Services").
Scanning is free of charge for students.

Information on handling the HSGcard

The HSGcard contains a microchip and is therefore a sensitive product, like a bank card. It should be treated with the same care as a bank or credit card.
It can be damaged if it is exposed to direct sunlight for a lenghty period of time (for instance on the rear shelf or on the dashboard of a car), used to scratch ice off windscreens, or placed in a washing machine or tumble-dryer.
Do not attach stickers to the HSGcard as this may affect the validation process or cause other malfunctions.

Contact persons

The Dean's Advisory Office is responsible for new HSGcards; please contact the appropriate level (assessment@unisg.ch, bachelor@unisg.ch, master@unisg.ch, or doktorat@unisg.ch).
HSGcard Support (hsgcard@unisg.ch) deals with all other problems and issues.

Data

The HSGcard complies with the University of St. Gallen's data protection and data security requirements. The solution considers and covers all current standards of data security and data protection.
The University of St. Gallen does not collect any personal data on the use of the HSGcard. Further infor-mation can be found in the terms and conditions.

The personalised web accounts are managed by the company boncard. The University of St. Gallen does not have access to individual web accounts.
The customer relationship between the University of St. Gallen and boncard is governed by a separate contract.

Functions

Icons

Validity stamp and locations of validation stations

The HSGcard is only valid with a current date. The date must be stamped independently at a validation station.
To do this, the HSGcard must be inserted into the device as shown in the illustration. It will be returned with a new validity date after approx. 20 seconds.

Validation stations are available at the following locations:

• Library building (Building 09) on the ground floor near the cloakroom, printers and lockers
• Main building (Building 01) on the ground floor, behind the Info Desk

Printing, copying and scanning

With pull printing, documents are not sent directly to a specific multifunction device (MFP), but to the central "print2me" queue.
To do this, select the "print2me" printer driver in the print dialogue. You can then print your document at any MFP using your HSGcard. Simply hold the card up to the device reader – you will be logged in automatically. Then select the desired print job using the print2me button.
Unclaimed print jobs are automatically deleted after 24 hours.

The same MFPs are also available for copying and scanning. To do this, log in to the device with your HSGcard and then select the desired function, "Copy" or "Scan2me".
Printing, copying and scanning are free of charge for employees. For this reason, a fictitious credit balance of CHF 999.99 is displayed in the top right-hand corner of the print2me account.
Do not forget to log out.

Information on handling the HSGcard

The HSGcard contains a microchip and is therefore a sensitive product, like a bank card. It should be treated with the same care as a bank or credit card.
It can be damaged if it is exposed to direct sunlight for a lenghty period of time (for instance on the rear shelf or on the dashboard of a car), used to scratch ice off windscreens, or placed in a washing machine or tumble-dryer.
Do not attach stickers to the HSGcard as this may affect the validation process or cause other malfunctions.

Contact

HSGcards for new employees are issued by HR Services (hrservices@unisg.ch).
HSGcard Support (hsgcard@unisg.ch) deals with any problems or other issues.

Data

The HSGcard complies with the University of St. Gallen's data protection and data security requirements. The solution considers and covers all current standards of data security and data protection.
The University of St. Gallen does not collect any personal data on the use of the HSGcard. Further infor-mation can be found in the terms and conditions.

The personalised web accounts are managed by the company boncard. The University of St. Gallen does not have access to individual web accounts.
The customer relationship between the University of St. Gallen and boncard is governed by a separate contract.

Functions

Icons

Validity stamp and locations of validation stations

The HSGcard is only valid with a current semester stamp. This stamp must be renewed independently at a validation station each semester. The new validity date can only be updated after the official start of the semester (1 February / 1 August). To validate the HSGcard, it must be inserted into the device as shown in the illustration. The card will be returned after approx. 20 seconds with the new semester stamp.

Validation stations are available at the following locations:

• Library building (Building 09) on the ground floor near the cloakroom, printers and lockers
• Main building (Building 01) on the ground floor, behind the Info Desk

Printing, copying and scanning

Printing, copying and scanning are free of charge for student employees. A fictitious amount of CHF 999.99 is shown in the top right-hand corner of the print2me account.
You will find detailed instructions for printing, copying and scanning here.  

Information on handling the HSGcard

The HSGcard contains a microchip and is therefore a sensitive product, like a bank card. It should be treated with the same care as a bank or credit card.
It can be damaged if it is exposed to direct sunlight for a lenghty period of time (for instance on the rear shelf or on the dashboard of a car), used to scratch ice off windscreens, or placed in a washing machine or tumble-dryer.
Do not attach stickers to the HSGcard as this may affect the validation process or cause other malfunctions.

Contact

HR Services (hrservices@unisg.ch) is responsible for student employees.
HSGcard Support (hsgcard@unisg.ch) handles problems and other issues.

Data

The HSGcard complies with the University of St. Gallen's data protection and data security requirements. The solution considers and covers all current standards of data security and data protection.
The University of St. Gallen does not collect any personal data on the use of the HSGcard. Further infor-mation can be found in the terms and conditions.

The personalised web accounts are managed by the company boncard. The University of St. Gallen does not have access to individual web accounts.
The customer relationship between the University of St. Gallen and boncard is governed by a separate contract.

If "Blocked card" is printed on the HSGcard during validation, this is usually due to an outdated HSG-card. A new HSGcard has already been issued, but an attempt has been made to validate the old HSG-card. Please check whether you are using an outdated HSGcard or a new one.
If you have not received a new HSGcard, please send a photo of the front of your HSGcard to hsgcard@unisg.ch with a brief description of the problem.

If the message "Unknown card" appears on the validation station, there is a problem with the chip on the HSGcard.
Please send a photo of the front of your HSGcard to hsgcard@unisg.ch with a brief description of the problem. We will then check all the information in the system and, if necessary, ask you to make an appointment so that we can check the chip on site.

If the card reader at the barrier in the sports hall flashes red and you are unable to enter, your access may have expired or there may be another problem.
In this case, please send a photo of the front of your HSGcard to hsgcard@unisg.ch with a brief description of the problem.

If you use the HSGcard as a key for certain buildings at the University of St. Gallen and access does not work, it may be that you have not yet been granted access rights. Please contact the administration of your department. Students who require access to club premises can contact infrastructure@shsg.ch.
Once you have been granted access, you can make an appointment via hsgcard@unisg.ch so that access can be activated on site.

If access was previously working but no longer does, it must be reactivated on your HSGcard. To do so, please send a photo of the front of your HSGcard to hsgcard@unisg.ch with a brief description of the problem.

If your HSGcard gets stuck in the validation station, please send an email to hsgcard@unisg.ch as soon as possible.
Once your HSGcard has been retrieved, you will receive a collection invitation by email.

Yes, the HSGcard also serves as a library card for the university library. Your library user number is either your matriculation number (for students) or the card number (for employees). To borrow media, you must have a library account, which you can register for here.
Here you can link your HSGcard to your library account so that you can use it as a library card.

Example matriculation number (for students): XX-XXX-XXX (please enter without the hyphens)
Example card number (for employees): 6299 1200 XXXX XXXX

If you have any further questions, the library staff will be happy to assist you during service hours at the circulation desk, on +41 71 224 22 70, or via bibliothek@unisg.ch.

The HSGcard can be used to pay in the canteen in the main building and in the cafeteria in the library building (Catering Services Migros). It can also be used as a means of payment for printing and copying. To do this, the card must be topped up with money at hsgcard.boncard.ch:

Topping up

1. Create a new account at hsgcard.boncard.ch via "Login HSGcard Centre" (if you have not already done so)
2. Log in with the account you have created or enter the long card number (6299 1200 XXXX XXXX) under "Card balance"
3. Enter the desired amount via "Top up credit" and accept the general terms and conditions
4. Select your credit/debit card or PostFinance Pay and pay online

The HSGcard does not allow negative balances.
Thanks to the magnetic strip on the back, the card can be used without a PIN.
The credit is not stored on the HSGcard, but in the personalised HSGcard Centre, which is administered by the company boncard.

Your HSGcard can be used for printing, copying and scanning.
To print and copy, students must top up their HSGcard with money. The fee schedule can be found here.
Printing and copying are free of charge for employees and student employees, and scanning is free for everyone.
Detailed instructions can be found here.

Access to the sports hall is possible with a valid HSGcard. A one-time introduction is required to train in the gym. You can complete this here via the Unisports website.
The HSGcard can be validated around two working days after completing the gym introduction. The gym icon is printed on the HSGcard and serves as authorisation for use.

Upon de-registration or termination of employment at the University of St.Gallen, credit balances of more than CHF 20 will be refunded.
To claim a refund, this form (only in German) must be completed in full and sent to the finance department by email to info-finanzen@unisg.ch.

If you need a new HSGcard, you can order one here via the payment portal. The fee for a new HSGcard is CHF 20.

If your HSGcard is lost or damaged, your credit balance will remain unaffected as it is stored in your personal account. You can block your card at the HSGcard Centre. You can log in using the account you created yourself.

Separate validation is required to use the lockers in the basement of SQUARE.
To do this, hold your HSGcard next to the separate reader next to the validation station in the main building (behind the info desk). As soon as the green tick appears, the card must be validated again in the usual way (the validation station is to the right of the reader).