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Frequently Asked Questions (FAQ)

eduroam

  • Eduroam is an encrypted WLAN and therefore offers a high security standard
  • It is very easy to use
    • Your username and password remain stored
    • The connection is automatically re-established as soon as an eduroam network is within range
  • Your HSG account allows you to access the Internet at other universities in 54 countries
  • For all WLAN connections here on campus
  • For all WLAN connections at other universities that also offer eduroam
  • The username is your university email address
  • The password is your university password

Follow the steps below to connect your Windows device to the eduroam WLAN.

1. Open the network window via the icon in the taskbar.

2. Select eduroam in the list of available networks and check the "Connect automatically" option. Then click on "Connect".

3. Now log in with your HSG account. Use your HSG mail address as your user name.

4. Click the option «Connect».

5. The connection to eduroam is now established. This step may take a moment.

6. You should now be connected to eduroam. The connection should now be visible in the network overview.

If you can no longer log into Eduroam after changing your password, please proceed as follows:

Click on the icon marked in red

 Then click on the arrow next to the wifi symbol.

 Click on "More wifi settings"

 Click on "Manage known networks"

 Now click on "Forget" next to eduroam

Now the Eduroam network settings are deleted and you can reconnect:

Click on the icon marked in red.

 Then click on the arrow next to the wifi symbol.

 Now click on "Eduroam" and then on "Connect"

 Enter your email address and password here and press "OK"

 

You are now connected

Choose between manual connection or connection via the eduroam-App.

  • Open the settings of your iPhone / iPad
  • Select "WLAN
  • In the "Select network ..."section, select "eduroam".
  • Enter your university email address as the username
  • Enter your university password as password
  • Confirm your entries with "Connect
  • Accept the certificate from ms-sojus.unisg.ch
  • Open the Apple App Store and enter the search term "geteduroam". Select the geteduraom App.
  • Click on "Load" and on "Install".
  • Open the app.
  • Enter "University of St.Gallen" in the search field and select the entry.
  • Click on "Next".
  • Enter your e-mail address and the password and then tap "Connect to network".
  • Select "Allow" and "Connect". 
  • Wi-Fi is now configured.

Choose between manual connection or connection via the eduroam-App.

  • Open the settings of your Android mobile phone
  • Select "Wireless & Networks
  • In the WLAN settings you will find the network "eduroam"
  • Leave the setting for EAP method with "PEAP" unchanged
  • Change the phase 2 authentication to "MSCHAPV2
  • CA certificate does not need to be set up - Please select "Do not validate"
    • for newer Android versions classify as trustworthy at first use
  • Under Identity, enter your University email address
  • The password is your university password
  • All other settings remain unchanged
  • Open the Google Play Store and enter the search term "geteduroam". Select the geteduraom App.
  • Click on "Install".
  • Click on "Open".
  • Enter "University of St.Gallen" in the search field and select the entry.
  • Click on "Next".
  • Enter your e-mail address and password and then tap on "Connect to network".
  • Click on "OK".
  • Wi-Fi is now configured.
  • Click on the WLAN symbol in the bar at the top of the screen.
  • Select "eduroam
  • Enter your university e-mail address as the username
  • Enter your university password as password
  • Accept the certificate
  • Restart your Mac
  • Disable WLAN
  • Open the Keychain Manager
    (To find Keychain Management, type "key" in the Spotlight search and select Keychain Management from the drop-down list)
  • Search for "eduroam" under "login" "All entries"
  • Delete the entry "eduroam
  • Close the keychain management.
  • Activate WLAN
  • Connect to eduroam      
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