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VoiceBridge: AI-Generated Customer-Specific Call Scripts for Human-AI Collaboration in Contact Centers

VoiceBridge is an AI-based service that automatically generates customer-specific call scripts to support contact center agents to make service calls more efficient and satisfying for customers. It analyzes the customers# voice data based on which recommendations are given to contact center agents.

https://www.aramis.admin.ch/Grunddaten/?ProjectID=54266

Category

Innosuisse

Reference number

104.954 IP-SBM

Project start

01.03.2024

Project end

01.03.2026

Project duration

2 Years

Status

laufend

Area

IWI-HSG

VoiceBridge is an AI-based service that automatically generates customer-specific call scripts to support contact center agents to make service calls more efficient and satisfying for customers. It analyzes the customers# voice data based on which recommendations are given to contact center agents.

https://www.aramis.admin.ch/Grunddaten/?ProjectID=54266

Persons

Prof. Dr.

Ivo Blohm

Project manager
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