FAQ - Frequently Asked Questions

You need to complete your housing application in your Mobility-Online account, including uploading your signed housing application form along with a copy of the bank wire transfer order or scan of your credit card payment for the non-refundable CHF 250 application fee.

The Housing Office is a service provided in the first place to guest students who will be staying in St.Gallen for only three or four months.

The log-in information is being provided by your Exchange Programme Manager. You will receive a personalised registration link by email.

This is due to one of two possible reasons:

Notification email: Once the portal on Mobility-Online opens for housing applications, you will receive an email from the system notificatifying you that it is now possible to apply for housing. Before that, you are not able to see any housing options.

Fully booked accommodations: Our accommodations are allocated on a first-come, first-serve basis. If all accommodations are booked, the portal is closed, which prevents you from viewing housing options. In such cases, we can add you to a waiting list. Please contact us via email for further assistance.

Depending on the apartment there are two to six rooms. Floor plans are available on our website in the download area of the specific location.

Depending on the apartment there are one or two toilets. Floor plans, including details of toilets, are available on our website in the download area specific to each location. At our dormitory at Adlerbergstrasse 13, you have your own bathroom and share the kitchen with 7 to 15 housemates.

Yes. The furnishing includes a bed, bedding (duvet, pillow, mattress, and a set of bed linen), cupboard, desk, office chair, desk and bedside lamp. The Housing Office does not supply towels. Kitchens are equipped with standard appliances (stove/cooker, refrigerator, kettle, rice cooker) and basic household and kitchen essentials (pots, pans, plates, cutlery, cleaning supplies, etc.).

Yes, in all houses there are washing mashines and tumble dryers available for use free of charge.

You can specify in your housing application under 'other information' that you wish to stay with your friends. Both you and your friends should mention each other's names for this purpose. The given information in the application will help us assign you to a room which meets your personal preferences best. Also, please note that these preferences are just requests from your side. Since many students have similar preferences, we cannot guarantee to fulfill all of them, but we will try to do our best to offer you a room that fits your wishes as much as possible.

No, pets are strictly forbidden in our accommodations.

You are allowed to have one visitor for a maximum of three nights. In this case the Housing Office as well as the flatmates must be notified in advance and it must be approved by all parties.You are not allowed to have guests who stay overnight on a regular basis. 

The Housing Office does not provide parking spaces. However, you can park your car on public parking spots marked blue, the so-called 'blue zone' (blaue Zone). For this you must purchase a daily/monthly parking permit at the police station or download the ParkingPay app. The following houses have blue zones in the neighborhood.

No deposit is required. You will only need to pay a non-refundable application fee of CHF 250.

Depending on the location, size and features of a room its rent may vary from CHF 700 to CHF 1,050. 

You will receive payment slips for the rent and private liability insurance upon arrival. Please note that the total rent for spring semester is due on 28 February (ISP Programme 31 January) and for autumn semester on 30 September.

All residences and rooms are provided with wireless internet connection.

Any deficiencies are to be reported immediately to the Housing Office.

The Housing Office has to be informed as soon as possible about arrival date and time in St.Gallen. Arrivals are only possible during office hours. On weekends and public holidays the office is closed. Earliest move in date is 1 January (ISP Programme), 1 February and 1 September if it is not on weekends or public holidays. Any rearrangements are to be reported to the Housing Office immediately.

Yes. You have to register your arrival at the Resident’s Office (Rathaus) within 14 days of arriving in Switzerland. This only applies to students staying in Switzerland longer than three months.

The room/apartment must be thoroughly cleaned (Swiss cleaning standard) so that a new tenant can move in. Cleaning lies in the responsibility of the tenants.

On request, the Housing Office offers a cleaning service. We charge as follows:

• single room - CHF 40.00
• single room with private bathroom - CHF 70.00
• studio flat - CHF 90.00 
• shared apartment - CHF 200.00

Any personal belongings and things such as cushions, carpets, furniture, etc., as well as kitchen appliances such as toaster, coffee maker, etc. that you brought with you or purchased druing your stay in St.Gallen must be removed from the accommodation. 

Before moving out you have to deregister in person at the Resident’s Office (Rathaus). After you have moved out, please upload the D-Form on the Mobility-Online platform .