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DigitalWork@HSG, customer relationship management, learning management system, document storage: IT Services are directly or indirectly involved in many projects at the HSG, as therefore is CIO Hary Rotter, who is looking back on his first year at the HSG.
“DigitalWork@HSG will determine our future work at the HSG.”
From his office, he can look down on the town. On the wall behind him, there is a large-scale diagram with the University of St.Gallen's IT architecture. Hary Rotter has been Head of IT at the HSG since October 2017. "I was given a very good welcome at the HSG and thanks to my function was able to obtain an overview of the various departments quite quickly." His unit is made up of 53 members of staff plus trainees, from the Service Desk to Infrastructure and Application Development.
Besides the EU's General Data Protection Regulation, which has kept IT Services on their toes − a data recording platform is currently being set up − it was primarily two projects which occupied the department last year: "DigitalWork@HSG and our big CRM project. Both will have a substantial effect on us. DigitalWork@HSG will determine our future work at the HSG, and the CRM project is the outcome of a much older project, the replacement of Notes."
"We wanted to reposition ourselves in the field of service management;
this concerns the service catalogue, which is visible to the outside, but also the administrative baggage,
which we want to reduce as much as possible."
Above and beyond this, Hary Rotter was occupied with the adjustment of IT Services: “We wanted to reposition ourselves in the field of service management; this concerns the service catalogue, which is visible to the outside, but also the administrative baggage, which we want to reduce as much as possible. This is about being more efficient and introducing a leaner processes.”
What are the fundamental changes pursued by CIO Hary Rotter? “In past years, lots of things were cast into standards. The standard was the yardstick. I look at this in a slightly different way: 80 per cent will have to be dealt with through standards owing to the complexity and size of the organisation, but I want to create space for new options. This is something that changes with me: a bit less standard and more variants instead.”
In the coming years, the diagram of the IT architecture will have to be again revised. It is the core of IT Services that besides maintaining stability, they have to integrate the relevant technological developments into their own systems. Rotter sees of himself and his department as an integrative part of the University: “As IT Services, we’re a department which can see behind the curtains of very many other departments and is therefore able to work out common denominators and amalgamate requirements.” Ultimately, this is about exploiting synergy effects and providing HSG members with the best possible support.