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Library FAQs

From searching and finding to borrowing to fees - we are happy to answer your frequently-asked questions.

  

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Searching 
Can I use my own laptop in the Library and access the electronic resources of the Library? Do you have Wi-Fi?
In general, this is possible. Wi-Fi is available in the entire Library. There are some limitations for external users. More information about Wi-Fi and using your own laptop can be found here.
I would like to search the databases and electronic media of the University of St.Gallen Library from home. How does that work?
This is only possible for students and employees of the University of St.Gallen via VPN client. Instructions can be found here. External users and alumni can only use databases from computers in the Library.

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 Borrowing
Can I use the  HSG library even if I am not a student at the University of St.Gallen?
Informations about borrowing
How do I find books or journals that are not available at the HSG library? 
Instructions for further steps to take, if you cannot find what you need in our Metasearch, can be found here: Inter-library loan.
How do I cancel a reservation / document order?
Reservations / mail shipment orders for borrowed documents can be cleared from your user account . To cancel mail shipment orders and courier orders on documents that are not currently borrowed, contact the Library directly: bibliothek@unisg.ch or +41 71 224 22 70.
Can I pick up / return a book from the HSG library from / to other libraries?
Yes, courier service is available between some libraries. You can select the pick-up location in the Metasearch when you place an order. There is a charge for this service. Returns can also be made at participating libraries. A list of participating libraries and the steps you need to take can be found at IDS courier.
Is it possible to return documents to the HSG library by mail?
Yes. You can return media by mail (address: Universität St. Gallen, Bibliothek, Dufourstr. 50, 9000 St. Gallen). The valid date of return is the day the books actually arrive at the library. The user will be responsible for any overdue returns, damages or lost documents.
Please note that, in case you are sending the books from abroad, you will have to tag the books as follows: Rücksendung Bibliotheksbücher, Warenwert = 5. If this is not done correctly, customs charges may result. Any such charges will be recouped from the user.
How do I borrow a document with the location “Storage”?
These documents are not in the open stacks area and must be ordered. Please order the required media directly through Metasearch. All ordered books are delivered to the HSG Library at no charge by a courier service daily (Monday to Friday). Books that are ordered before 8:00 am can be picked up at the circulation desk after 12:00 pm on the same day. You will receive a pick-up invitation by e-mail. Please note that there is no courier service on Saturday.
How long may I keep borrowed documents?
All information about due dates can be found in the Borrowing regulations.
Can borrowed documents be renewed online?
No, this is no longer necessary. After loan period of 14 days, the due date will automatically be extended by 14 days, as long as there are no other reservations on the document. The maximum borrowing period is 182 days (= 6 months).

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Loss and Fees 
I have lost / damaged a borrowed document. What should I do now?
Please notify the HSG library of the loss or damage as soon as possible (mediareturn@unisg.ch).
What do I need to do if my user account has been locked due to a 3rd warning?
Your user account will be re-activated as soon as all borrowed documents are returned and all fees are paid.
How can I pay fees?
You can pay fees in cash at the HSG Library or you can wait for the paying-in slip.

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Further information

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Contact

University of St. Gallen
Library
Dufourstrasse 50
CH-9000 St. Gallen
E-Mail: 
Phone: +41 (0)71 224 22 70
Fax: +41 (0)71 224 22 94
www.biblio.unisg.ch

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University of St.Gallen - School of Management, Economics, Law, Social Sciences and International Affairs (HSG)
Dufourstrasse 50, CH-9000 St.Gallen, Tel +41 (0)71 224 21 11, Fax +41 (0)71 224 28 16
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